Privacy policy

Last updated: 15 July 2025

At Sweet Pea Papery (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from our website (the “Services”), which is hosted by Shopify.

By using our Services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: name, email address, billing and shipping address.
Payment Information: billing details, payment method, transaction history (processed securely by Shopify and its payment providers).
Order Details: digital products purchased, order history, template usage preferences.
Device & Usage Data: IP address, browser type, device information, pages visited, time spent on site (collected via cookies and similar technologies).
Communications: emails or messages you send us for customer support or order assistance.

We do not knowingly collect personal data from children under the age of majority in your jurisdiction.

2. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Email you links to your digital files
Send order confirmations and customer support messages
Improve the functionality and performance of our store
Personalize your shopping experience
Send occasional marketing updates (only if you’ve opted in)
Prevent fraud and secure your account

3. Sharing Your Information

We only share your information when necessary to run our business:

With Shopify, who powers our store and securely handles data, checkout, and hosting. Learn more: Shopify Privacy Policy
With trusted service providers (like email services or analytics tools) who help us run Sweet Pea Papery
When legally required, such as in response to a subpoena or other lawful request
In the event of a business transition, such as a sale or merger, where customer data may be transferred

We do not sell your personal information.

4. International Data Transfers

Sweet Pea Papery operates from South Africa, but our store is powered by Shopify, whose infrastructure may store and process data in countries outside of your own. Shopify uses standard contractual clauses and other safeguards for international data transfers.

5. Your Rights

Depending on where you live (e.g., the EU, UK, California), you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict our processing
Request data portability
Opt out of marketing communications at any time

To exercise any of these rights, email us at hello@sweetpeapapery.com. We may require proof of identity before processing your request.

6. Data Retention

We keep your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. You can request deletion of your data by contacting us.

7. Cookies

We use cookies to:

Maintain cart and checkout functionality
Analyze website traffic and performance
Remember your preferences

You can control cookie settings through your browser. Disabling cookies may affect your user experience.

8. Marketing Communications

If you opt in, we may send you occasional emails about new products, promotions, or helpful tips. You can unsubscribe at any time by clicking the link in any email or by contacting us directly.

9. Security

We follow industry best practices to protect your personal information. While no system is completely secure, we and our partners (including Shopify) take appropriate technical and organizational measures to safeguard your data.

10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for legal compliance. The most current version will always be posted here with an updated date. Continued use of our Services means you accept any changes.