Refund policy

Last updated: 15 July 2025

At Sweet Pea Papery, we specialize in digital and made-to-order stationery products. As such, all purchases are final and non-refundable. Please read our policy carefully before placing your order.

1. All Sales Are Final

Due to the digital and/or customized nature of our products:

  • We do not accept returns, exchanges, or cancellations.

  • Please ensure all details, especially for personalized items, are correct before purchasing.

  • Digital files cannot be “returned,” and once delivered or accessed, they are considered final.

2. Order Issues or File Errors

If you experience any issues with your order, such as:

  • Trouble accessing or downloading your files

  • Broken links or technical problems

  • Incorrect files or customization errors

Please contact us at hello@sweetpeapapery.com and we’ll do our best to resolve it quickly.

3. Customized & Personalized Orders

Once the design process has started for a custom order, we cannot offer refunds. Be sure to double-check all details, including:

  • Names and dates

  • Event details

  • Spelling and grammar

We are not responsible for errors submitted by the customer.

4. EU Customers – 14-Day Digital Exemption

Under the EU’s 14-day “cooling-off” period, digital content is not eligible for return or refund once:

  • Download or delivery has begun; and

  • You have agreed to this condition before completing your purchase.

By downloading your files, you acknowledge that your right to cancel is waived.

5. Need Help?

We want you to love your Sweet Pea Papery experience. If anything seems off with your order, email us at hello@sweetpeapapery.com, we're here to help.